LUMI FAQ

1)Are LUMI products UL certified?

Yes, many of LUMI’s products carry the UL Certification Mark. UL is a global leader in safety certifications and the UL MARK is the most accepted Certification Mark in the United States.  

LUMI is one of the few manufacturers that operate an in-house UL Witness Test Data Lab (see below for more information). This allows us to perform safety testing on-premises for designs that we are creating for the general market and for our OEM/ODM customers. Having the ability to pre-test provides our customer with the confidence in knowing the product being developed meets quality standards prior to applying for formal certification.

Examples of models that carry the UL Mark include the following Series: LDA05-220/221/222/22A, LDA07-223L/443L, LED02, LP22, LPA17, ELF/ELT/EAT1, EAT2, LED-09, LPA20, LPA16, LPA17 , LPA19, LP22-44F/44T, LPA26 , LP27-44F/44T. 

2)What is the UL Witness Test Data Program?

In order to evaluate and certify products, UL and TUV use product samples in their test processes.  While both UL and TUV maintain their own extensive test facilities, a select number of their customers (such as LUMI) qualify to utilize their own in-house test facilities and equipment.  Through these Witness Test Data Programs product evaluation can be conducted at LUMI headquarters under the supervision of UL and TUV personnel.  LUMI’s standard laboratory has officially acquired UL and TUV lab certification and employs our internal test lab in the evaluation of products.  The laboratory, physical resources, equipment, personnel and procedures that LUMI adopts are equivalent to the processes and equipment used in UL and TUV’s own test laboratories.

3)Do LUMI products receive TUV GS certification?

Yes, many of LUMI’s products carry the TUV GS Certification Mark. Examples of models that carry the TUV GS Mark include the following Series: PF-4, LCD-101/102/103, LDA05, LDA03, LCD14, LCD15, LED02, PLB-33/34/40/41/42/43, LPA13, LPA17, ELF/ELT/EAT1, LDA01, EAT2, LED-09, LPA16, LPA19.

4)What is standard VESA Hole Patterns? How to decide whether the mount fits my TV?

All of LUMI mounting solutions are VESA Compliant and carry the Official VESA Mounting Compliant Seal.  Being VESA compliant indicates that our mounts are engineered in accordance with the Flat Display Mounting Interface (FDMI) Standard also known as the Mounting Interface Standard (MIS) as developed by the VESA Organization. The VESA standard defines the dimensions of a display’s four-hole attachment interface and the screws used to fit those holes. It also dictates the placement of the hole pattern found on the back of the display. VESA standard hole pattern mounts have the exact hole patterns of the TV already built into them.  Common VESA standard hole patterns are as follows:

The mounting holes in the back of a TV and the TV weight determines the exact mount that will fit a TV. LUMI suggests that the consumer determine the weight and mounting hole distance of their TV prior to selecting a suitable mount.


   

VESA Hole Patterns

Recommended TV Size

100x100

13″-27″

200x100

13″-32″

200x200

23″-42″

400x200

32″-55″

400x400

32″-55″

600x400

37″-70″

800x400

37″-70″

800x600

37″-70″



5)What guarantee is offered on LUMI products?
All LUMI products carry a Limited Warranty against Manufacturing Defects in Materials and Workmanship. Please refer to the LUMI  Warranty for further information. 
6)What should I do if I cannot find the products that I need?

Our dedicated sales team is ready to answer any question you have. If you cannot find what you are looking for, please contact us. Most often we can offer the same or an alternative product solution to meet your needs. 

7)What should I do if I have questions about your products?

If you cannot find the information you need on our website please contact us—and contacting us is easy!  If you don’t currently have a dedicated sales representative please email at info@lumi.cn.   

8)Does LUMI have custom capabilities?

Absolutely! We have in-house design and engineering teams that can quickly take your idea from concept to completion. We have the expertise and resources you need to see the product development process through completion. Simply contact us with your custom requirements. 

9)Are your factories audited?

All of our factories meet strict standards and are audited frequently. We own a complete audit profile that includes detailed information required by our customers to perform a factory audit. Our intent is to provide the most thorough, detailed information in order to enhance the confidence of our customers.  In addition, LUMI factories carry the necessary worldwide certifications that our customers require to sell products in each of their respective markets. 

10)What are your payment terms?

T/T and L/C are the most common forms of payment. LUMI operates via an advanced ERP system. This allows factory production to rapidly occur as payments are efficiently and accurately processed.  

11)How do I get pricing information and are discounts available for large orders?

Our sales representatives can provide you with detailed pricing on products and discounts. Due to the fact that larger quantity orders allow us to reduce material costs, we pass these savings to you in the form of price discounts on larger quantity orders.  

12)What is the lead time for samples and normal order?

Sample lead time for most standard products is within one week. Production samples are available approximately 45 days after the receipt of order. When possible, LUMI offers free and reduced cost for most samples. 

13)Can I make a trial order of small quantity before I place a large order?

Trial orders are available for quality testing and market research. Costs will vary depending on the product and availability.  

14)Why should I buy from LUMI?

Unlike many China-based factories, we have the experience and financial stability to provide you with confidence and long-term growth for your company. We value the trust placed in us and we value every customer we serve. Our ability to control all aspects of the Product Development Process allows us to provide the highest quality products at the most competitive prices. Contact us today, so we can show you the LUMI Difference! 

15)How can I receive monthly updates of LUMI new products?

LUMI believes new products are key to any business growth, therefore we announce many new products throughout the year. You can subscribe to LUMI email updates which will provide you with information on the latest models along with tips and pointers that will improve product sales. In addition, your LUMI sales representative will provide you with specific detailed product information suited to your business needs on a direct basis.

16)What kind of certification does LUMI have related to the environment and social responsibility?

LUMI believes in being a responsible manufacturer as it relates to the environment. Our Corporate GREEN initiative promotes the use and recycling of raw materials including rubber and steel products. Our factory obtained BSCI Certification and all of the products we produce meet the major international environmental directives such as RoHS and RoHS 2 (Restriction of Hazardous Substances in Electrical and Electronic Equipment).

17)Does LUMI Patent the products and designs they manufacture?

Indeed we do! In fact, LUMI has applied for and has successfully patented products within our product offering that includes intellectual ownership and rights for utility and design. In addition, we take the internal and external steps necessary to protect and defend our important Intellectual Property Ownership and Rights and this effort extends to the OEM/ODM projects we work on for our customers.  Some examples of our patented designs include the LDA01, EAT2, LDA03, LPA16,LPA17 and LPA19 Product Series.

18)Can I have a packaging of my own design?

Yes, we have the professional design staff to create the packaging and support materials you need to be a leader as you market and sell our products. We work closely with our customers to understand and create designs according to their specific requirements. 

19)What is the standard packaging for LUMI products?

Most of LUMI products are packaged in Gift Boxes. We also provide the following packaging for certain products: Brown Box, White Box, Clam Shell, Blister Card, PET Folded Box, and Poly Bag.

20)Are the installation accessories included in individual packaging?

Yes, each individual packaging contains the accessories required for a professional installation.

21)Is customized installation manual available? What is the MOQ for printing?

Yes, the MOQ for custom manuals is normally 1000 pieces.  

22)Will English installation manual include in packaging?

Yes, each individual packaging contains an English installation manual.

23)Can LUMI product be made in a different color or custom painted?

Yes, however, there are normally Minimum Order Quantities (MOQ) that are required for this service.

24)Can any model be custom fit to my specifications?

Yes, however, there are normally Minimum Order Quantities (MOQ) that are required for this service

25)Will LUMI mounts hold the stated weight?

Yes, LUMI mounts are tested to hold 3 and 4 times stated load capacity. In order to assure the absolute safety in actual use, we strictly limited the rated capacity of our products.

26)Do LUMI mounts fit for all the TVs/displays?

Yes, LUMI provides universal mounting solutions. We have universal mounting types and standard VESA mounting types. As long as the TV/display has mounting holes, you can normally find the suitable one among LUMI products.