LUMI FAQ

Yes, many of LUMI’s products carry the UL Certification Mark. UL is a global leader in safety certifications and the UL MARK is the most accepted Certification Mark in the United States.  

LUMI is one of the few manufacturers that operate an in-house UL Witness Test Data Lab (see below for more information). This allows us to perform safety testing on-premises for designs that we are creating for the general market and for our OEM/ODM customers. Having the ability to pre-test provides our customer with the confidence in knowing the product being developed meets quality standards prior to applying for formal certification.

Examples of models that carry the UL Mark include the following Series: LDA05-220/221/222/22A, LDA07-223L/443L, LED02, LP22, LPA17, ELF/ELT/EAT1, EAT2, LED-09, LPA20, LPA16, LPA17 , LPA19, LP22-44F/44T, LPA26 , LP27-44F/44T. 

In order to evaluate and certify products, UL and TUV use product samples in their test processes.  While both UL and TUV maintain their own extensive test facilities, a select number of their customers (such as LUMI) qualify to utilize their own in-house test facilities and equipment.  Through these Witness Test Data Programs product evaluation can be conducted at LUMI headquarters under the supervision of UL and TUV personnel.  LUMI’s standard laboratory has officially acquired UL and TUV lab certification and employs our internal test lab in the evaluation of products.  The laboratory, physical resources, equipment, personnel and procedures that LUMI adopts are equivalent to the processes and equipment used in UL and TUV’s own test laboratories.

Yes, many of LUMI’s products carry the TUV GS Certification Mark. Examples of models that carry the TUV GS Mark include the following Series: PF-4, LCD-101/102/103, LDA05, LDA03, LCD14, LCD15, LED02, PLB-33/34/40/41/42/43, LPA13, LPA17, ELF/ELT/EAT1, LDA01, EAT2, LED-09, LPA16, LPA19.

Generally speaking, the majority of LUMI products (TV and AV mounting devices, ergonomic furniture, carts and accessories) are not required to carry the CE Mark in order to be sold in the European market.  This is due to the fact that CE directive BS EN 292 does not apply to non-powered equipment such as LUMI products. Since our products can only be used to position devices where the operator provides all moving force (meaning that the motion of the product will stop immediately when the operator ceases to apply force to the product) our products do not fall under the definition of machinery as defined in BS EN 292.   Electric or Electronic devices (or hybrid products that combine both mechanical/electronic design) are normally required to carry the CE Mark and therefore are tested for compliance under CE guidelines.  Contact LUMI if you have further questions or require guidance.

All of LUMI mounting solutions are VESA Compliant and carry the Official VESA Mounting Compliant Seal.  Being VESA compliant indicates that our mounts are engineered in accordance with the Flat Display Mounting Interface (FDMI) Standard also known as the Mounting Interface Standard (MIS) as developed by the VESA Organization. The VESA standard defines the dimensions of a display’s four-hole attachment interface and the screws used to fit those holes. It also dictates the placement of the hole pattern found on the back of the display. VESA standard hole pattern mounts have the exact hole patterns of the TV already built into them.  Common VESA standard hole patterns are as follows:

The mounting holes in the back of a TV and the TV weight determines the exact mount that will fit a TV. LUMI suggests that the consumer determine the weight and mounting hole distance of their TV prior to selecting a suitable mount.

Our dedicated sales team is ready to answer any question you have. If you cannot find what you are looking for, please contact us. Most often we can offer the same or an alternative product solution to meet your needs. 

If you cannot find the information you need on our website please contact us—and contacting us is easy!  If you don’t currently have a dedicated sales representative please email at info@lumi.cn.   

Absolutely! We have in-house design and engineering teams that can quickly take your idea from concept to completion. We have the expertise and resources you need to see the product development process through completion. Simply contact us with your custom requirements. 

All of our factories meet strict standards and are audited frequently. We own a complete audit profile that includes detailed information required by our customers to perform a factory audit. Our intent is to provide the most thorough, detailed information in order to enhance the confidence of our customers.  In addition, LUMI factories carry the necessary worldwide certifications that our customers require to sell products in each of their respective markets. 

T/T and L/C are the most common forms of payment. LUMI operates via an advanced ERP system. This allows factory production to rapidly occur as payments are efficiently and accurately processed.  

Our sales representatives can provide you with detailed pricing on products and discounts. Due to the fact that larger quantity orders allow us to reduce material costs, we pass these savings to you in the form of price discounts on larger quantity orders.  

Sample lead time for most standard products is within one week. Production samples are available approximately 45 days after the receipt of order. When possible, LUMI offers free and reduced cost for most samples. 

Trial orders are available for quality testing and market research. Costs will vary depending on the product and availability.  

Unlike many China-based factories, we have the experience and financial stability to provide you with confidence and long-term growth for your company. We value the trust placed in us and we value every customer we serve. Our ability to control all aspects of the Product Development Process allows us to provide the highest quality products at the most competitive prices. Contact us today, so we can show you the LUMI Difference! 

LUMI believes new products are key to any business growth, therefore we announce many new products throughout the year. You can subscribe to LUMI email updates which will provide you with information on the latest models along with tips and pointers that will improve product sales. In addition, your LUMI sales representative will provide you with specific detailed product information suited to your business needs on a direct basis.

LUMI believes in being a responsible manufacturer as it relates to the environment. Our Corporate GREEN initiative promotes the use and recycling of raw materials including rubber and steel products. Our factory obtained BSCI Certification and all of the products we produce meet the major international environmental directives such as RoHS and RoHS 2 (Restriction of Hazardous Substances in Electrical and Electronic Equipment).

Indeed we do! In fact, LUMI has applied for and has successfully patented products within our product offering that includes intellectual ownership and rights for utility and design. In addition, we take the internal and external steps necessary to protect and defend our important Intellectual Property Ownership and Rights — and this effort extends to the OEM/ODM projects we work on for our customers.  Some examples of our patented designs include the LDA01, EAT2, LDA03, LPA16,LPA17 and LPA19 Product Series.

Yes, we have the professional design staff to create the packaging and support materials you need to be a leader as you market and sell our products. We work closely with our customers to understand and create designs according to their specific requirements. 

Most of LUMI products are packaged in Gift Boxes. We also provide the following packaging for certain products: Brown Box, White Box, Clam Shell, Blister Card, PET Folded Box, and Poly Bag.

Yes, each individual packaging contains the accessories required for a professional installation.

Yes, the MOQ for custom manuals is normally 1000 pieces.  

Yes, each individual packaging contains an English installation manual.

Yes, however, there are normally Minimum Order Quantities (MOQ) that are required for this service.

Yes, however, there are normally Minimum Order Quantities (MOQ) that are required for this service

Yes, LUMI mounts are tested to hold 3 and 4 times stated load capacity. In order to assure the absolute safety in actual use, we strictly limited the rated capacity of our products.

Yes, LUMI provides universal mounting solutions. We have universal mounting types and standard VESA mounting types. As long as the TV/display has mounting holes, you can normally find the suitable one among LUMI products.